COVID-19 Latest News

Coronavirus advice

It is a difficult time for the industries that we work with, and for those that work in them. This page contains our current coronavirus (COVID-19) advice for the railway industry and a summary of our working arrangements currently.

Our guidance should be read in the light of the wider guidance from Government and Public Health England, in particular, these relevant links on:

Passenger guidance

How to assess a Worker’s Vulnerability

A Covid-19 Medical Risk Assessment written by ALAMA.
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COVID-19, pregnancy and women’s health

The RCOG is committed to supporting the delivery of high-quality women’s healthcare in the context of COVID-19. They have developed a range of resources to inform and support healthcare professionals and the public during the pandemic.
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COVID-19 health advice for people with Asthma

A collection of articles centred around health advice for people with Asthma.
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Safer transport guidance

This guide will help transport organizations in England understand how to provide safer workplaces and services for themselves, their workers and passengers. It outlines measures to assess and address the risks of coronavirus (COVID-19).
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Social distancing

Try to socially distance from staff and other passengers where possible. From 24 July, anyone in a transport hub such as a train station as well as those travelling on public transport must wear a face covering. Children under five and people with certain medical conditions are exempt.

Safer transport guidance for operators

This guide will help transport organizations in England understand how to provide safer workplaces and services for themselves, their workers and passengers. It outlines measures to assess and address the risks of coronavirus (COVID-19).

There’s different guidance for Northern Ireland, Scotland and Wales.

Each organization will need to translate the principles and examples in this guidance into specific actions. Transport providers should remain mindful of their obligations under health and safety, equalities and employment legislation. Transport providers should try to co-ordinate their planning and actions with other providers.

Learn more

Using public transport

The UK government has said that from 17 July anybody in England can now use public transport safely, while encouraging people to consider alternative means of transport where they are available. The Devolved Governments in Scotland and Wales have said people should only use public transport if there is no other options.

Some journeys may take longer due to social distancing measures, and you should try travelling off-peak if you can. Check your journey before you travel as train services have been reduced and may be subject to change

Check your journey

Purchasing tickets

Buy tickets before travelling at ticket offices or purchase from ticket machines where possible.

Payment by contact less card is encouraged in all circumstances.

Before you travel

If you require assistance to travel you are not required to book ahead but are recommended to contact your train operator before travel to discuss your journey.

Train operators are contacting anyone with an existing booking to discuss how they can help with your journey.

Essential journeys & Cancellations

Train operators are now accepting tickets for each other’s services for necessary journeys. If your essential journey is delayed or cancelled, you can now use any operator’s service to reach your destination via any reasonable route.

Refunds

You can claim a fee-free refund on all Advance tickets purchased before 7am on the 23rd of March. Check with your train operator or ticket retailer for further details and how to claim.

You can receive a refund on your season ticket but the administrative fee and refund calculation may remain unchanged. Season ticket refund calculations will be backdated to 17 March or the latest travel date, as long as passengers submit their claim within 56 days of 17 March. To see how much you could get back check the Season Ticket Refund Calculator. You can also get a refund for weekly or monthly season tickets which have recently expired. Check with your train operator or ticket retailer for further details and how to claim.

It is no longer necessary to visit a ticket office to get a refund. Systems are now in place to claim refunds remotely. Check your train operator website. All companies are processing a high volume of refund claims at this time and it may take longer than usual for responses. This applies to ticket refunds, claims for delay compensation and complaints.

If you are travelling with an open access operator or a concession operator such as Eurostar, Heathrow Express, Transport for London or Merseyrail - please check their websites for details. Hull Trains and Grand Central Trains have now suspended all train services but passengers can still request refunds via their websites.

Season Ticket Refund Calculator

Staying safe and social distancing in Scotland

To stay safe and protect others we must minimize the opportunity for Coronavirus (COVID-19) to spread from one person to another.

The current status of the epidemic in Scotland means that the changes in Phase 3 are being introduced in stages, rather than all at once.

Learn more

Restarting public transport: guidance for operators in Wales

The Health Protection (Coronavirus Restrictions) (No. 2) (Wales) Regulations 2020, were made on 10 July 2020, certain provisions came into force on 11 July and the remainder on July 13. Part 3 of the regulations imposes obligations on persons responsible for premises open to the public, or for work being carried out at any premises, to minimize risk of exposure to coronavirus at the premises.
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RIDDOR reporting & COVID-19

General information on reporting RIDDOR incidents and occupational diseases is available. Specific information about RIDDOR reporting of COVID-19 is available from the Health and Safety Executive.
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